Our story
Since 2019, we have launched over 70 services and had thousands of forms submitted via our platform.
On this page I tēnei whārangi
Why we are here
We are trying to make it faster and simpler to deliver great government digital services that benefit New Zealand businesses.
The problem
It can be time consuming and costly for government teams to create digital services. There is duplication of effort as different agencies and councils have to do the same tasks and activities to launch a new online service.
Things like procurement, service design, accessibility testing, privacy and security require specialist skills that are not always available, not to mention the expense.
There is an expectation that government services should be available online. We know from businesses that they spend a lot of time and effort trying to navigate complex and fragmented government services – just so they can make sure the compliance box is ticked.
For example, a small cafe requires 7 different licences from multiple government agencies to be able to operate. These forms are often paper-based and request the same or similar information. Once these are submitted, the applicant may not be aware of the status of their application.
Other common complaints include:
- needing to repeat the same information over and over
- that rules and processes are too complicated to understand or follow, and
- that coordination between government agencies is limited
- difficulty managing online service versions and updates across agencies.
Dealing with compliance also takes a significant amount of time – time businesses could be spending working to reach their goals.
Our focus
Our aim is to empower government teams across local and central government to quickly and easily create their own digital services using our FormBuilder tool.
FormBuilder is a tool that lets non-technical government people create their own forms in hours or days, without the need for developers. The form has government standards baked in and removes the need for specialist design or tech skills. Our team provides assistance with developing, testing and publishing these forms.
Forms are hosted on the Business Connect platform and provide a consistent experience for the New Zealanders who need to complete them.
Our team
Our multi-disciplinary team consists of service designers, product people, developers, testers, security experts and account managers. We understand the frustrations in interacting with and complying with government. We know that we can do better, and our team is passionate about supporting government teams to improve the experience.
Join us
If you need to digitise forms in your government organisation you can begin using FormBuilder today.
Try FormBuilder now(external link)
If you want some more information to get started, you can register for a webinar on the home page to find out more. You can also contact the team today to begin learning how our tool could help you digitise.