Case studies

See how Business Connect has helped other organisations improve their customer experience, streamline internal processes, and save money on IT development.

In 2024, the Ministry for Housing and Urban Development (HUD) faced a challenge after losing funding for their online system. Without an online tool the team at HUD had to revert to Word and PDF forms. In search of a budget-friendly digital solution to improve access to forms for their customers, the team began engaging with FormBuilder and Business Connect team in March 2024.

2023 Men’s Rugby World Cup with the Ministry of Justice

In July 2023, New Zealand Parliament made temporary changes to the alcohol legislation allowing hospitality businesses to be open outside their usual trading hours to screen matches from the 2023 Men’s Rugby World Cup.

Active Investor Plus, New Zealand Trade and Enterprise

NZTE needed the fast development of an online application for their customers that could be linked with their existing technology. It was the perfect candidate service to pilot with the FormBuilder.govt tool.

Fog Cannon Subsidy Scheme, MBIE

The team responsible for implementing the Scheme required an efficient and secure way of receiving, and promptly assessing and approving subsidy applications.

Secure Exports Scheme, NZ Customs

The New Zealand Customs Service needed to improve business access to their Secure Exports Scheme. The scheme is designed to help New Zealand exporters save time and money at the border, improve certainty in key export markets and speed up cargo in and out of New Zealand.

Register a trade mark, IPONZ

Business Connect worked with IPONZ to create a guided application form with simplified content, help text, and plain English examples.

Business Travel Register, COVID service

In September 2020, MBIE was asked to build a service that would allow businesses to apply for permission to travel across alert level boundaries in the event of a COVID resurgence in the country.

Deferred payment account, NZ Customs

Companies that import products into New Zealand can apply to NZ Customs for a deferred payment account. The account saves these businesses considerable time and administrative overhead, but the process for setting the account up was paper-based and manual, and could take up to 12 weeks to process.