Help centre

Everything you need to know about registering with Business Connect and how to connect your business and start accessing government services.

Business Connect says ‘no authority’

New Business Connect user

If you are new Business Connect user, and you see the ‘No businesses to connect’ message during registration, follow these steps to check your authority.

  1. Log into your NZBN account.
  2. Select ‘Manage authorities’. This will show you which businesses or organisations you have authority over. If you can’t see the business or organisation, you will need to search for it on the NZBN and follow the onscreen steps to get authority.
  3. Once your authority has been confirmed, please wait at least 10 minutes before continuing your registration in Business Connect.

After 10 minutes, follow these steps:

  1. First, clear your browser cache or use the incognito mode in Chrome (SHIFT+CTRL+N) and log into Business Connect(external link)
  2. If you see the ‘No authority’ screen again, please use the back button to go back a screen. You’ll need to create your Business Connect profile again, including verifying your email address.
  3. On the ‘Verify your business with NZBN’ screen, click the ‘Verify your NZBN’ button again and log into your NZBN account with RealMe.
  4. If you’ve followed the above steps, you should now see a ‘Success’ screen. To complete the registration process, make sure you click the ‘Continue’ button.

Your business or organisation should now be displayed under your ‘Business profiles’.

If you are still having issues, please contact us(external link).

Existing Business Connect user

If you are an existing Business Connect user, and some of your businesses or organisations are not displayed, follow these steps to check your authority.

  1. Log into your NZBN account.
  2. Select ‘Manage authorities’. This will show you which businesses or organisations you have authority over. If you can’t see the business or organisation, you will need to search for it on the NZBN and follow the onscreen steps to get authority.
  3. Once your authority has been confirmed, please wait at least 10 minutes before continuing your registration in Business Connect.

After 10 minutes, follow these steps:

  1. Log into Business Connect(external link).
  2. From your dashboard, click on the ‘Refresh your NZBN’ button.
  3. On the ‘Verify your business with NZBN’ screen, click the ‘Verify your NZBN’ button again and log into your NZBN account with RealMe.
  4. If you’ve followed the above steps, you should see a ‘Success’ screen.
  5. Please click the ‘Continue’ button to complete the process.

Your business or organisation should now be displayed under your ‘Business profiles’.

If you are still having issues, please contact us(external link).

Business Connect says ‘business name unavailable’

Some users may see “BUSINESS NAME UNAVAILABLE” when they try to select a business or organisation in Business Connect. This because the entity you are trying to use has its privacy set to ‘private’.
Follow these steps to change your privacy settings:

  1. Go to your Business Connect dashboard and select ‘Business profiles’.
  2. Scroll down the page to find the section labelled “For sole traders, partnerships or trusts” and click on the Updating sole trader, partnership and trust details to find out how to update your settings.
  3. Once your privacy settings have been updated, please wait at least 10 minutes before logging into Business Connect.

After 10 minutes, follow these steps:

  1. Log into Business Connect(external link).
  2. From your dashboard, click on the ‘Refresh your NZBN’ button.
  3. On the ‘Verify your business with NZBN’ screen, click the ‘Verify your NZBN’ button again and log into your NZBN account with RealMe.
  4. If you’ve followed the above steps, you should see a ‘Success’ screen.
  5. Please click the ‘Continue’ button to complete the process.

Your business or organisation should now be displayed under your ‘Business profiles’.

If you are still having issues, please contact us(external link).

I didn’t get my email verification code

You should receive an email verification code within 10 minutes of signing up for Business Connect.

If you don't receive the verification email, first check the spelling of the address and try requesting another verification email to be sent. If that doesn't work, check out some suggestions below:

  • Typo - Check to make sure the email address is spelled correctly. If not, re-enter the address with the correct spelling.
  • Your email client needs a refresh - occasionally you'll need to manually refresh your email client to check for new emails.
  • Spam or junk folder - Verification emails may be filtered directly into your email client’s spam or junk mail folder. Your ISP or corporate domain may be configured to deliver commercial mail to this folder by default. If you do not find the email in this folder, try adding "noreply@businessconnect.govt.nz" to your safe sender list, then request another verification email to be sent.

Help with RealMe®

I don’t have a RealMe® account?

  • To access Business Connect, you need a RealMe® login. If you’ve used a RealMe® login somewhere else, you can use it here too.
  • If you don’t already have a username and password, just select Login and choose to create one.

Create a RealMe account(external link)

I don’t remember my RealMe® login

  • You can use your email address to get your RealMe® username and if you’ve forgotten your password, RealMe® can send you a temporary one.

Request a RealMe login reminder(external link)

Help with New Zealand Business Number

What’s an NZBN?

The New Zealand Business Number (NZBN) is a globally unique identifier, available to every Kiwi business. Whether you’re self-employed or a major corporation, there’s an NZBN for you.

I don’t have an NZBN

Any business or sole trader can have an NZBN, and you might already have one. Businesses already registered, such as companies and limited partnerships, have been automatically assigned NZBNs.

Search for your NZBN or get an NZBN(external link)

Why do I need to use my NZBN?

We use your NZBN information to pre-populate the key information about your business or organisation that we frequently ask you to provide. The NZBN register makes this information readily available so you don’t have to repeat the same details over and over when working with each other or with government.

Help with downloading or printing a QR code poster

All businesses and organisations are still being encouraged to create QR posters for use with contact tracing. This will help health authorities to quickly trace any new COVID-19 cases that might occur and keep people safe.

A new self-service process has been developed for all businesses, organisations and other entities to generate and download posters for all their locations.

This new service is being managed directly by the Ministry of Health and includes an option for big organisations that need to create QR code posters for a large number of locations. For example local or central government, schools, or nursing homes.

Get your QR code poster from the Ministry of Health(external link)

If you have previously used Business Connect to create your QR code posters or are in the process of doing this, you can still use the website to reprint or add new locations for an existing business.

I can’t open and/or download the poster

People are having problems scanning my contact tracing poster

  • We’d recommend re-printing the poster (or asking someone to do this for you) to see if this helps resolve the problem.
  • The QR code on the poster generated by Business Connect should work for people using the Ministry of Health contact tracing app – NZ COVID Tracer.
  • Other contact tracing apps may not have been developed to work with the QR codes generated by Business Connect or Ministry of Health.

If you have existing manual or digital contact tracing processes in place that are effective, you can continue to use these.

Help with the App and general contact tracing

Where can I find out more about the Ministry of Health’s contact tracing app?

What if my staff/customers/visitors have issues with the app?

  • If you have questions about the app or your staff/customers/visitors are experiencing issues, be information is available on the Ministry of Health website to help: www.health.govt.nz/NZ-COVID-Tracer/QAAs(external link)
  • If you have questions about an alternative contact tracing app please contact the business or service supporting that app.

Do I have to use the app/do customers have to use the app?

  • No - technical solutions like the Ministry of Health’s app are just one part of contact tracing and are designed to support rather than replace existing contact tracing processes.
  • If you have existing manual or digital contact tracing processes in place that are effective, you can continue to use these.
  • For more information about alternative contact tracing methods visit the Government’s central COVID-19 website(external link).

What’s a Global Location Number (GLN)?

  • A GLN is a 13 digit globally unique number.
  • GLNs are being used to create posters with unique QR codes that people can scan to help log and track their movements, to help with contact tracing in New Zealand. The QR codes have GLN data encoded.
  • Location data will only be saved on a person’s phone, to ensure privacy. If a person is affected by COVID-19, they may upload their location data, allowing the Ministry of Health to alert others who have visited the same location.
  • COVID-19 contact tracing posters with GLNs are only available to registered NZBN entities.
  • GS1 New Zealand is a global family of not for profit, member-owned organisations. They work with organisations to share accurate information with their communities to streamline the way they work.
  • This is done through global standards and solutions, including unique identifiers, traceability tools and data sharing systems.
  • GS1’s role in the COVID-19 contact tracing system is to provide Global Location Numbers (GLNs) to businesses.
  • You can find out more by visiting the GS1 New Zealand website(external link).