[Title Screen – Business Connect and Business Connect logo shown on a blue background Business Connect this video is narrated by a woman]
Narrator:
Kia ora!
This video will demonstrate how a business can apply for a service on Business Connect.
[RealMe Log in page for Business Connect website is shown]
Narrator:
Businesses log on using Realme. After signing in, they will land on the dashboard or homepage. The dashboard displays all the available forms in one place.
[Business Connect dashboard page is shown - available services forms are shown as clickable tiles: Close Contact Exemption Scheme Register -outlined in brown, Business Travel Document -outlined in brown, Alcohol Licence – outlined in pink, Register a Food Business – outlined in pink, NZ COVID Tracer – Business Location Registration – outlined in brown, Deferred Payment Account – outlined in blue, Trade Waste Licence – outlined in pink, Outdoor Dining Licence – outlined in pink.]
Narrator:
The forms are colour coded and easy to find. See our hospitality forms are all in pink. Currently Business Connect offers; alcohol licensing, food business registration, trade waste and outdoor dining permits.
[Animation of mouse hovering over each service available – which highlights the tile in its respected colour]
Narrator:
Today, we’ll demonstrate the registration of a food business.
[Mouse moves over to and clicks “Register a Food Business”]
[Before you start page is shown, bullet points listing:
- Estimated time
- The application form will time out after 60 minutes of inactivity
- You can save your application and complete it later.
Page scrolls down to show first text box, titled: “Who can use this form” - You can use this form to apply for a new food business or renew a registration if your food business will operate under one of the following plans of programmes:
- National Programme -1,2 and 3
- Template Food Control Plan
Tip: Not sure which type of plan or programme you need to follow? Use the “My Food Rules toll available on the MPI Website” (Hyperlink) to find out which one is right for your food business.]
Narrator:
Each of our forms begins with the ‘Before you Start’ screen. This screen helps the business to understand who can use the form, what they will need to complete it and payment options.
[Page scrolls down to show second text box titled: “What you’ll need” - Depending on the type of food business being registered, you will need to upload some or all of these documents later in the form:
- Scope of operation
- Letter confirming you have engaged someone to check your business (verifier)
- Menu or list of foods being prepared
- Kitchen Plan
- Vehicle registration confirmation
Page continues to scroll down to show third text box titled: “How you’ll pay” – Information on how to pay is available via your councils’ website.]
[Two buttons show at the bottom of the page – “Cancel” and “Check eligibility” – mouse clicks on “Check eligibility”]
[Get Started page is shown]
Narrator:
The ‘getting started’ page is also common across our services. The business selects from the list of participating councils.
[a search bar has been made available to select the council that will process your application]
[Tip – Can’t find your council? You cannot complete this application on Business Connect. Please go to your council website to apply]
[Manawatu District Council is searched for and selected in the search option]
[Text Box Titled: NZBN – Do you have an NZBN – clickable option – Yes/No]
Narrator:
If the customer has a New Zealand Business Number, they can enter it here. Entering your NZBN saves businesses time by pre-populating some of their public business data throughout the form.
[Mouse clicks on Yes and enters in their business name into the NZBN search bar – then selects their business from the drop-down options]
[Tip – For more information on New Zealand Business Numbers, go to the NZBN website]
Narrator:
Now the customer is ready to begin the application. From this point on the customer can save the application at any point, leave and come back later to complete it.
[Text box titled: “Additional Questions” – are you applying for a Custom Food Control Plan – clickable option – Yes/No]
[Mouse clicks on No and then selects next]
[Applicant details page is shown]
[Tip – To update your business information, please go to the NZBN Website (Hyperlink)]
[Text Box titled: NZ Limited Company, listed is the companies New Zealand Business Number and full legal name of Business.]
[Text Box titled: postal address – this is the address communications will be sent for this application. Listed is the businesses postal address. Checkable box – This address is a private property]
Narrator:
As you can see here, the postal address has been prepopulated. Another helpful feature is the progress bar along the side, for navigation and to show the customer what steps are coming up.
[Text Box titled: Application contact person – this is the person we will contact if we have any queries about this application. We will use your contact details by default. Alternatively, you can nominate someone else as the contact person. For example: Club Secretary, Office Manager.]
[Business Contact persons details are listed – Name, Phone Number and Email Address]
Narrator:
Another helpful feature is a progress bar along the side for navigation and to show the customer what steps are coming up.
[Progress bar is shown:
- Applicant details
- Select food plan
- Business location
- Upload documents
- Summary
- Declaration
- Payment]
Narrator:
The forms’ smart design will only show fields that are relevant for the activity the applicant wants to undertake.
[Select food plan page is shown. Text box titled: Type of registration – Is this a new food business registration or renewal of an existing registration – clickable option: New registration/Renewing an existing registration. Text box titled: Type of food plan – Which type of food plan will your business operate under?
- Template Food Control Plan
- National Programme 1
- National Programme 2
- National Programme 3
- Custom Food Control Plan
- I don’t know]
Narrator:
See how it changes when the customer selects to register a new or existing food business. This saves the business time as they only need to consider questions that are relevant to them for this application.
[Mouse clicks on “Renewing an Existing Registration” and the option to enter registration number appears. Mouse then clicks on “New Registration” then “National Programme 3” which generates a new text box titled: “Number of Sites” – is this a single or multi-site registration – clickable option: single site/multi-site – mouse clicks on single site then clicks save and continue”]
[Business Location Screen is shown.]
[Text box titled: Location trading name – this is the name of your food business. It can be the same as your registered company name or something else. Business name is entered into the search bar.]
[Text box titled: Premises details – is your food business operating from physical or mobile premises – clickable options: Physical premises/Mobile premises. A search bar is available to search for the businesses physical address. – information: MPI Register – All food business registrations are entered into MPI’s national register. If your food business is operating from a private residential address, you can choose to have this address excluded from the national register.]
[Text box titled: Opening date – Please tell us the anticipated opening date of your business – the option to add a start date is available]
[Text box titled: Trading hours (Optional) - Please tell us the anticipated trading hours of your business – Monday to Sunday at same times]
Narrator:
Mandatory fields must be filled in to complete the form, meaning the council receives more complete applications first time around.
[Mouse clicks on save and continue after not entering the businesses’ physical location and a prompt notification pops up – Somethings not quite right – have a look below. We’ve highlighted the area in red - the Physical location field is highlighted.]
[Upload Documents Screen is shown]
Narrator:
The uploads screen displays the mandatory and optional documents required by the council the business is registering with.
[Upload Document screen – Please upload the following documents with your application:
- Only PDF file formats are accepted – How to convert a Microsoft Word document to PDF format (Hyperlink)
- Maximum File size is 10MB
- Maximum file name length is 50 characters]
[Tip – Learn more about checking file size and file compression (Hyperlink)]
[Text box titled: Complete Scope of Operations – Ensure you upload the correct Scope of Operations form relevant to your application. For example, if you are applying for a Template Food Control Plan, then upload the Scope of Operations for Simply Safe & Suitable template document – Download a copy of the Scope of Operations template (hyperlink)]
Narrator:
The business can easily ‘drag and drop’ these documents from their desktop.
[Mouse clicks on upload file button – Attach Files pop up appears the option to browse files is available as is “drag and drop files here” – mouse drags a completed scope form into the pop up and clicks attach – file has been successfully uploaded]
[Mouse clicks save and continue]
[Summary page is shown]
Narrator:
Next up, the customer can review their application on the summary screen to make sure everything is accurate.
[Summary – please review the information in your application before submitting. You can make changes by selecting the relevant page from the progress bar.]
[Text box titled: Applicant details, listed is the companies NZBN, Legal Name, Business Type, Address, Application contact details – including: Name, Phone number, Email address and preferred method for contact.]
[Text box titled: Council and food plan details, listed is the council for the business’ area, whether it’s a new or renewal application, the food plan and whether it is a multi-site or single site registration.
[Three drop down boxes are available and titled: Business location, Verifier details and Uploaded documents.]
[Mouse clicks on the ‘Business Location” drop down to ensure all relative information is captured.]
[Mouse clicks on save and continue]
[Declaration screen is shown]
Narrator:
After that, a declaration is required to assert that the information shared is true
[Declaration – I confirm that:
- 1. I am authorised to make this application as the person with legal authority for the specified business.
- 2. The information supplied in this application is truthful and accurate to the best of my knowledge. I confirm that, as operator of this food business covered by this application:
- I am a New Zealand resident within the meaning of section YD1 or YD2 of the Income Tax Act 2007 (hyperlink)
- I am able to comply with the requirements of the Food Act 2014 (hyperlink). This means;
- It Is your responsibility to make sure the food your business, handles and/or sells, is safe and suitable
- You don’t need to be a food safety expert, but you do need to know enough to make good food safety and suitability decisions for your business
- Overall, you as the owner, are responsible, even if you employ people to help manage food safety and suitability.]
[Text box with clickable option: I declare the information provided is true and correct and I understand the terms and conditions of this application]
[The business’ details are listed as: First name, Last name, Role/Designation.]
[Mouse clicks the box declaring the information provided is true and correct and they understand the terms and conditions of this application]
[Save and continue is selected]
[Payment’s screen is shown]
Narrator:
And on to the payments screen.
[Text box titled: Costs. The following costs are based on the information you have provided in this application. Please note additional fees may occur and will be invoiced by your council separately. For example, Council inspections. Tax invoices are issued by your council. Please contact them directly if you don’t receive an invoice. – cost is listed as “Item” and “Costs” in a table below the text.]
[Text box – outlining amount to pay and GST included]
Text box titled: How to pay – Making payment at the time of submitting the application is recommended to minimise any delays in processing the application. Clickable options: Online banking or pay in person.]
Narrator:
Business Connect calculates the council fees and provides the payment details or link to the council’s payment gateway if they have one.
[Submit application is selected at the bottom of the screen]
[Confirmation screen is shown]
Narrator:
The customer lands on the confirmation screen with an indication of what to expect next.
[Application confirmed – thank you, your application has been received. Below is a summary for your records. The application number along with the business and council details are listed, as well as the amount to pay.]
[Text box titled: What happens next – your application ill be forwarded to your local council (in this example, Manawatῡ District Council was listed) for processing.
Please contact your council using health@mdc.govt.nz or 06 323 0000 if you need to discuss payment options for your application.
You need to pay the registration fee within 10 working days of submitting your application. You can pay online using your business or applicant name as a reference. Or check details on their website.
Details on council Website:
- How to pay
- How much to pay
You can check the progress of your submitted application from your Business Connect dashboard. If your local council needs additional information for your application, they may contact you.]
[Text box titled: How was your experience? – Let us know what we’re getting right and what we can improve. It’ll only take 2 minutes. Clickable option – “Rate your experience”]
Narrator:
Finally, the customer is redirected back to the dashboard.
[Business Connect dashboard page, Available services forms are shown as clickable tiles: Close Contact Exemption Scheme Register, Business Travel Document, Alcohol Licence, Register a Food Business, NZ COVID Tracer – Business Location Registration, Deferred Payment Account, Trade Waste Licence, Outdoor Dining Licence]
[Underneath the clickable tiles is a “your applications’ section that lists all applications.]
Narrator:
Where they can track their application’s progress in the ‘Your applications’ section.
[top left of screen is shown, with two pink clickable buttons – one, a bell icon, representing reminders or notifications and a log out option]
Narrator:
In-platform the bell icon calls the customer’s attention to any outstanding actions and reminders, while email notifications prompt the customer to log in to see communication from the council or renew their registration.
[Mouse clicks on bell icon, showing current notifications – Register a food business under review – FBR – 1079, Approved Register a food business FBR -1079, Alcohol Licence under review – ALC – 6, Approved Alcohol Licence ALC – 6 and many more.]
Narrator:
This video will help you in using the Business Connect Platform – Thank You.
[Title Card on blue background – “Thank you” and Business Connect Logo]
